At Expedia, we believe in the power of travel: to create joy, to bring people together, to enrich our hearts and minds. With the novel coronavirus (COVID-19) now declared a global pandemic, we cannot help but think of all those we know and care about around the world, including you, whom we have had the privilege to serve. So I wanted to contact you personally to share more about what we are doing.
Staying Informed and Healthy
First and foremost, we care about everyone’s safety, and are closely monitoring the situation and guidance from the World Health Organization (WHO), as well as our travel partners, to ensure we are giving you the most up-to-date information possible. Because the situation and policies vary by location, we encourage everyone to stay informed and follow the recommendations of your local health authorities.
No matter where you live, and whether you are traveling or not, it’s worth our repeating the WHO’s advice for protecting yourself and others: Wash your hands frequently with soap and/or alcohol-based sanitizers; avoid touching your eyes, nose, and mouth; cover your mouth or nose when you sneeze or cough; and maintain distance between yourself and anyone who is coughing or sneezing. Of course, if you have a fever, cough, or difficulty breathing yourself, seek medical attention.
Helping Our Customers
For those traveling now and with upcoming travel bookings, our teams are working around the clock to provide everyone the support they need. We are rapidly increasing the availability of travel advisors, enhancing our self-service options, and developing new automated ways for travelers to better manage their reservations. Our focus is helping travelers with immediate trips, and these improvements will allow all our customers to travel more confidently in the future.
Recommending Flexible Options
If you are planning new travel, we strongly encourage you to book options with built-in flexibility like free cancellation and changes. Look for the updated messaging regarding these options and other choices on our site and mobile app.
We recognize that these are uncertain times. At Expedia one thing we know is that for people and communities around the globe, travel is a force for good. Whenever you are ready to travel again, please know that we are ready to serve you.